Question 1

How do I get started with InspectIQ?

Accepted Answer

After signing up and starting your free trial, you can create your first inspection from the dashboard. Add property details, walk through each room or system, log your findings, annotate photos, and generate a professional PDF report — all from one place.

Question 2

How does the AI narrative generation work?

Accepted Answer

When you log a finding for any inspection item, InspectIQ uses AI to generate a clear, professional narrative based on your notes and selected condition. You can edit the generated text before including it in your report. The AI saves you time while keeping you in full control of the final language.

Question 3

How do I annotate photos?

Accepted Answer

After uploading a photo to a finding, tap or click the annotation tool to draw arrows, circles, or text directly on the image. Annotations help highlight defects and make your reports easier for clients to understand.

Question 4

How do I collect payment from clients?

Accepted Answer

InspectIQ integrates with Stripe so you can send payment links or collect payment at the time of booking. You can set your fee per-inspection in the inspection editor, and clients pay securely online.

Question 5

Can I use InspectIQ offline or in low-signal areas?

Accepted Answer

InspectIQ is a web-based platform that requires an internet connection. We recommend having a stable connection when generating AI narratives and exporting reports. For on-site inspections with limited signal, you can view cached inspections, but creating new content requires connectivity.

Question 6

How do I create custom inspection templates?

Accepted Answer

Go to the Templates page (in the sidebar) from your dashboard. You can create templates with custom sections, items, and default narratives tailored to your inspection style. Templates save time on repeat inspection types like residential, commercial, or pre-listing.

Question 7

How do I connect my ISN account?

Accepted Answer

Go to the Settings page and scroll to the ISN Integration section. Enter your ISN API credentials to sync scheduled inspections, client info, and agent details directly into InspectIQ.

Question 8

How do I add my signature to reports?

Accepted Answer

Go to Settings > Profile and upload your signature image, or use the built-in signature pad to draw one. Your signature will automatically appear on the summary page of every exported report.

Question 9

What happens after my free trial ends?

Accepted Answer

Your 14-day free trial gives you full access to all features. When it ends, your account will be paused until you subscribe. Your data is saved — you will not lose any inspections or reports. Simply choose a plan to pick up right where you left off.

Question 10

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from Settings > Billing. Your access continues through the end of your current billing period. No partial-month refunds are issued, but you will not be charged again after cancellation.

Question 11

What is the Client Repair List?

Accepted Answer

After you complete an inspection and share the report, the buyer's agent (or buyer) can open the report and create a Repair List. They select the defects they want repaired, set priorities and estimated costs, add notes, and submit. You get notified instantly — no back-and-forth emails needed.

Question 12

How do agents use the repair list?

Accepted Answer

When an agent opens your shared report, they click "Create Repair List" to see all defects. They check the items they want repaired, set a priority (High, Medium, or Low) and estimated cost for each, add any notes, then hit Submit. You receive the completed repair list immediately.

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